Terms and Conditions

  1. Regulations
  2. Security & Privacy
  3. Commitment Agreement
  4. Information and Advice
  5. Pricing
  6. Completed Orders
  7. Concluding a binding contract
  8. Payment
  9. Authorisation of orders for medicines
  10. Postage Costs
  1. Delivery of orders
  2. Returns Policy
  3. Refunds Policy
  4. Complaints Procedure
  5. Signed for deliveries
  6. Notification of errors
  7. Information on this website
  8. Third party rights
  9. Our right to vary T&Cs

This service is provided by Taj Associates trading as ‘e-Pharma'. By using this service you are confirming that you understand and agree to be legally bound by these Terms and Conditions. These terms and conditions apply to your access to the e-Pharma website ("www.e-pharma.com.bd"). Please read these terms and conditions carefully before accessing and/or ordering any medicine from our Website and Mobile Apps. If you access the Website, and/or place an order for medicine, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions please do not use our Website and Mobile Apps. e-Pharma Mobile apps and website is owned and operated by Taj Associates trading as ‘e-Pharma', registered in the Bangladesh at 25/5 Taj Square, Taj Mahal Road, Mohammadpur, Dhaka 1207, with the company trade License number: 047354. If you have any questions about our website please contact us: Tel: +88 013 164 58 575 E-mail: epharma18@gmail.com

1. Regulation

Our dispensing pharmacy is regulated by Department of Drug Administration, Bangladesh under License no:

2. Security & Privacy

Your privacy is imperative to us and the following information explains what measures we take to protect it.

  1. e-Pharma uses security technology, including firewalls and Secure Socket Layers to protect information submitted through this website.
  2. We do not have access to your financial information which is securely transferred directly to our card processing agents, who securely process it on our instructions.
  3. During your visit to our site we may gather certain personal information that is necessary to set up your account, for the purposes of billing, delivery of your medicine and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds, and respond to any complaints/feedback or to provide you with promotional information you have subscribed to.
  4. Electronic transmissions are never completely private or secure therefore we encourage customers to ensure that any computer (tablet or smart phone) you use to access your online patient record is suitably protected from potential interception.
  5. We will use the information you provide with other information we obtain about you to administer and provide the goods and/or services you request. We will not share your personal information with any organisation other than those directly involved in delivering these services, namely the dispensing pharmacy and the courier service. This service does not take responsibility to inform your regular GP of the medication prescribed by our doctors. If you want us to do this we would require your GP details and your consent.

3. Commitment Agreement

Our Commitment to you

Professional responsibility

provide a professional and transparent service

Prescribe in the best interest of the patient

Take all reasonable steps to protect patients' personal information

Safe and Secure patient experience

Patient's Commitment to e-Pharma

Provide accurate information

Confirm you are aged 18 or over

Comply with instructions

Notifying your Doctor is your responsibility

Notify our doctors of any side-effects

4. Information and Advice

The information and advice provided by e-Pharma when you use the service is based on the information you have supplied to us. It is your responsibility to ensure this information is accurate and you accept that failure to do so (whether intentionally or not) will affect the information and advice we give to you and the medicines we supply to you and, as such, may have consequences for which we are not responsible.

5. Pricing

All prices on this website are in BDT and include VAT unless expressly stated otherwise. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. In the event that an error has occurred and the price charged is too high, we will identify all those that have overpaid and refund the difference.

6. Completed Orders

When you place an order for medicines or take up a service that involves the prescribing of medicines this will require us to perform an assessment of your clinical suitability for the medicines before the medicines can be approved for supply. You agree to us commencing this service and an assessment of your clinical suitability when you place the order and, as such if you cancel your order once the prescription has been issued you will be liable for the prescription fee but refunded the full cost of the medicine and delivery costs.

7. Concluding a binding contract

When we receive an order from you to purchase goods or services from us, we will confirm that we have received the order by sending a confirmation email to the contact email address or by mobile apps notification or mobile SMS that you supplied. Professional codes of conduct and legal restrictions may limit the number and frequency of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.

8. Payment

In providing payment card details, you confirm that you are authorized to use the card and authorize us, or our payment service provider, to take payment in full for the items in your order and any associated postage and packaging fees and any other charges that become due to us under these terms and conditions.

9. Authorization of orders for medicines

Our doctors can only make a decision as to whether it is in the best interests of the patient to receive a medicine when the doctor has all relevant information. On occasion, this may require the doctor to ask the patient for additional information further to the information that was provided in response to an online questionnaire.

10. Postage Costs

Postage and packaging is charged on all orders of medicines under 150 BDT that are sent in the post. The different costs associated with postage can be seen under 'Delivery' on our website.

11. Delivery of orders

Our partner pharmacy will dispense all medicines. Medicines will be dispatched normally within 1-2 working days of the doctor authorizing prescription.

12. Returns Policy

You can return any unwanted items within 7 days of receipt for a replacement at 25/5 Taj Square, Taj Mahal Road, Mohammadpur, Dhaka 1207. Please inform us of the returned item via email at epharma18@gmail.com Temperature controlled Products cannot be returned due to our quality ensure policy. Any additional cost and tracking of returned items are the responsibility of the customer. Returned item(s) must be undamaged, unopened and in their original packaging; e-Pharma reserves the right to decline a refund in such instances. Cancelling your order: In order to cancel your order please either phone or email us at the earliest instance. Please note our pharmacist sometimes issue medicines within minutes or hours of an order being placed in which case you will be liable for the processing fee but eligible for a full refund of the remaining costs including medicine excluding 3rd party commission.

13. Refunds Policy

Your refund will automatically be processed within 3-5 working days but in some cases can take up to 14 days. We want you to be happy with your purchase. If you're not, just return the product to the dispensing pharmacy, following the instructions above, and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order.

14. Complaints Procedure

e-Pharma aims to maintain 100% customer satisfaction, but we realize there maybe instances where this is not the case. We operate a continuous improvement policy in customer care and try our best to get things right first time. If you are unhappy with anything please contact us immediately and our staff will be more than happy to rectify any issues you may have. For complaints please direct your concerns to epharma18@gmail.com. We will endeavor to respond to you within 48 hours. If it is more of an urgent matter then please phone us instead to rectify any issues at the earliest possible opportunity.

15. Signed for deliveries

5. Pricing

  1. Signed for: e-Pharma is liable for misplaced items and redelivery of items in this case.
  2. Standard delivery: It is your responsibility to ensure that someone is available to sign for any medicines that are delivered at your chosen delivery address or to collect the medicine from our nearest outlets by yourself. The person signing for medicines does not need to be the named patient. You acknowledge and accept that we have no control over the postal system and we have no liability in respect of items that are not received by you after we have dispatched them. It is your responsibility to ensure that the person signing for the medicines delivers them to you.

16. Notification of errors

You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error you should contact us immediately on Tel: +88 013 164 58 575 or E-mail: epharma18@gmail.com

17. Information on this website

We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, some things may develop or chance leading to the information being out of date occasionally. General medical information provided on the website is not a substitute for specific and personalized medical advice and should not be read or used as such. Links to other websites: e-Pharma provides links from this website to websites that are owned and controlled by third parties such as health resources. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

18. Third party rights

Nothing in these Terms and Conditions is intended to, nor shall it grant a benefit on any third party and a person who is not a party to these Terms and Conditions has no rights to enforce them.

19. Our right to vary T&Cs

We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from us unless:

  1. Any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
  2. We notify you of any changes to these terms and conditions before we accept your order, in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven (7) working days of receipt by you of the goods.